Network Control Specialist 17-029 |
Location: | Tempe, AZ |
Exempt/Non-Exempt: | Non-Exempt |
Benefits: | Excellent Benefts on Day One! |
Employment Type: | Full Time |
Department: | 230 - Gateway Operations |
Company: | Iridium |
Description: | The Network Control Specialist is responsible for monitoring the Iridium Gateways and remote site equipment to ensure timely outage notification and resolution of issues in a 24x7x365 environment while fully complying with and executing the Gateway operational policies and procedures. Works under the supervision of the Network Control Specialist – Shift Lead direction to provide highly available and reliable systems to support Iridium partners / customers. |
Duties: |
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Monitor and test the Gateway network elements per written operational procedures.
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Perform remote maintenance as necessary or as directed per written operational procedures.
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Accomplish items on SRV PM Checklists per written operational procedures.
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Produce trending and tracking reports per written operational procedures.
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Notify internal and external parties in timely manner when service-impacting issues occur per written operational procedures.
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Basic troubleshooting of customer trouble tickets per written operational procedures.
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Escalate non-standard events to Network Control Specialist Shift Lead or Management.
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Respond to Iridium alerts in a timely manner and initiate corrective actions to restore network services.
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Coordinate fault resolution with senior personnel and vendor support items.
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Make recommendations and take actions to prevent/restore network interruption and/or service degradations.
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Provide Tier 1 technical support for customer care and network elements as assigned.
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Utilize Operations reporting systems, processes, and procedures to ensure timely and accurate trouble ticket resolution and activity reports.
- Perform other duties and responsibilities as may be assigned from time to time by management.
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Qualifications: |
- Complete the Iridium GTO Foundational training within 30 days of employment.
- Complete the Iridium GTO Infrastructure training within 90 days of employment.
- Complete the Iridium GTO Basic Service Block 1 training within 180 days of employment.
- Complete the Iridium GTO Basic Service Block 2 training within 210 days of employment.
- Complete the Iridium GTO Basic Service Block 3 training within 240 days of employment.
- Demonstrate Basic Networking and Linux operating skills.
- Demonstrate Basic User level Microsoft Office suite (MS Word, Excel, OneNote, Power Point)
- Demonstrate customer service skills with the ability to handle customer issues with diplomacy, tact, and a concern for the customer needs.
- Ability to work with the cross functional teams to automate reactive procedures where possible, and to promote rapid response to known issues
Experience/Education Requirements:
- Bachelor’s Degree in Computer Science/MIS or Technical education preferred
- 1 year experience as IT Help Desk Technician or similar role.
- Technical Industry Certification in the following disciplines A+, and Network+, preferred.
- Experience in a telecommunications environment or similar required.
Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories. |
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