Network Control Specialist 17-029

The Network Control Specialist is responsible for monitoring the Iridium Gateways and remote site equipment to ensure timely outage notification and resolution of issues in a 24x7x365 environment while fully complying with and executing the Gateway operational policies and procedures. Works under the supervision of the Network Control Specialist – Shift Lead direction to provide highly available and reliable systems to support Iridium partners / customers.

• Monitor and test the Gateway network elements per written operational procedures.

• Perform remote maintenance as necessary or as directed per written operational procedures.

• Accomplish items on SRV PM Checklists per written operational procedures.

• Produce trending and tracking reports per written operational procedures.

• Notify internal and external parties in timely manner when service-impacting issues occur per written operational procedures.

• Basic troubleshooting of customer trouble tickets per written operational procedures.

• Escalate non-standard events to Network Control Specialist Shift Lead or Management.

• Respond to Iridium alerts in a timely manner and initiate corrective actions to restore network services.

• Coordinate fault resolution with senior personnel and vendor support items.

• Make recommendations and take actions to prevent/restore network interruption and/or service degradations.

• Provide Tier 1 technical support for customer care and network elements as assigned.

• Utilize Operations reporting systems, processes, and procedures to ensure timely and accurate trouble ticket resolution and activity reports.

• Ensure Iridium’s policies and code of conduct are understood and complied with.

• Perform other duties and responsibilities as may be assigned from time to time by management.

• Complete the Iridium GTO Foundational training within 30 days of employment.
• Complete the Iridium GTO Infrastructure training within 90 days of employment.
• Complete the Iridium GTO Basic Service Block 1 training within 180 days of employment.
• Complete the Iridium GTO Basic Service Block 2 training within 210 days of employment.
• Complete the Iridium GTO Basic Service Block 3 training within 240 days of employment.
• Demonstrate Basic Networking and Linux operating skills.
• Demonstrate Basic User level Microsoft Office suite (MS Word, Excel, OneNote, Power Point)
• Demonstrate customer service skills with the ability to handle customer issues with diplomacy, tact, and a concern for the customer needs.
• Ability to work with the cross functional teams to automate reactive procedures where possible, and to promote rapid response to known issues

Experience/Education Requirements:

• Bachelor’s Degree in Computer Science/MIS or Technical education preferred
• 1 year experience as IT Help Desk Technician or similar role.
• Technical Industry Certification in the following disciplines A+, and Network+, preferred.
• Experience in a telecommunications environment or similar required.

Iridium is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, sexual orientation, gender identity or status as a protected veteran. EOE of Minorities/Females/Vets/Disability and other protected categories.